STUDIO POLICIES

FOR COVID-19 POLICIES AND UPDATES, PLEASE CLICK HERE.

GENERAL STUDIO POLICIES 

1 – Students must come prepared and dressed appropriately for all classes. If you are unsure of class requirements, please visit our services page.

2 - Class observation will be allowed periodically at the discretion of the instructor.

3 - Once a class has begun, we ask that the studio doors remain shut until the class has ended. If you are late getting to class, please knock on the door before entering.

4 – Students ages 9 and under should be accompanied by an adult. There is a waiting area and large common area in the front of the building where parents can wait for their children to finish with class. We do have a guest WIFI available. Address and password are located in the studio waiting area. If you are unable to wait at the studio for your child, please let the instructor know so that proper safety precautions can be taken. 

5 - Absolutely no food, drinks, or gum chewing during class! Water only!

6 - All belongings should be stored in the cubbies provided in the studio space.

7 - Absolutely no street shoes allowed on the studio floor. Sneakers that are worn inside the studio should not be worn outdoors. Please designate a pair of sneakers for class. Street shoes can be left on the shoe rack located in the hallway/waiting area. 

8 – If for any reason the front door to enter the building is locked, please ring the bell to the right of the door AND/OR send us a text. There are other businesses on the first floor and sometimes the door accidentally gets locked! The door is normally unlocked any time we are in the building for customers to enter freely, as well as for fire and safety precautions. 

9 - The studio door is also ALWAYS unlocked when classes are in session. Please be courteous of the students in class and knock before entering. 

MEMBER CONDUCT

In order to assure a positive experience, members are expected to conduct themselves in an appropriate manner at all times while participating in RISE Movement Studios programs. The following standards of conduct apply to all members during their program participation. The member must conduct herself/himself in an appropriate manner while in a program with RISE Movement Studio. Members are expected to be respectful of other participants and staff. Failure to do so will result in an immediate dismissal from our studio. No exceptions.

HOW TO BECOME A MEMBER OF RISE!

There are a few different ways that you can become a member of RISE!  You can either send a message by clicking the message box at the bottom right hand corner of the website page, visit the CONTACT PAGE and fill out the form, OR send an email to MelanieCapalbo@RiseMovementStudio.com. You will receive a reply email from us within 24-48 hours.

PAYMENT PLAN POLICY

Once you have purchased a payment plan you will be able to book class and event reservations (by sending an email or text). You will find information on class and event reservations by scrolling down or clicking HERE.

All payment plans, with the exception of our Class Passes and Family Share Plans, are for individual use only and can not be shared with family and/or friends. Click HERE to view our pricing.

Existing members will need to purchase a new payment plan once the previous plan has expired. Class and event reservations can not be made without making a new purchase. You will receive an email and/or text a few days prior to your payment plan expiration.

HOW TO MAKE PAYMENTS

DEBIT/CREDIT CARD

We accept online payments with a debit/credit card via SQUARE. Visit our store!

*PLEASE BE ADVISED THAT WE NO LONGER ACCEPT VENMO PAYMENTS!*

CASH

If you are attending in-studio classes/events you may pay with cash at the time of service. Please do not mail any cash payments.

CHECK

Check payments can be made at the studio or by mail. If mailing your check, we ask that you send us an e-mail or text with your name, the check number, amount/description of payment, and date it was mailed. In your email, you can also include the class(es) and/or event(s) that you would like to reserve a spot in. Checks must be mailed out prior to or the day of your first class. There is a $30 fee on all returned checks.

Please mail your check payment to:

RISE MOVEMENT STUDIO

c/o Melanie Capalbo

270 Broadway

Haverhill, MA 01832

HOW TO MAKE CLASS AND EVENT RESERVATIONS

CLASS RESERVATIONS

To make a class reservation, please e-mail or text us with your name and the class(es) you would like to attend. Payments must be received/arranged before arriving at the studio. 

ALL class reservations must be made at least FOUR HOURS prior to class start time.  WALK-INS WILL NOT BE PERMITTED AT THIS TIME. 

Be advised that drop-in classes must have at least 3 registered students/clients in order to be held. Be sure to register for class in the allotted time to help avoid class cancellations.

If you are a consistent student/client that attends the same class(es) each week, you do not have to register for class. We ask that you do, however, contact the studio if you will not be attending class.

EVENT RESERVATIONS

Event reservations can be made online, through email/text, or at the studio. Purchases can be made via our online store with credit/debit cards. Cash and check payments can be made at the studio or on the day of the event. Checks can also be mailed prior to the event. Reservations for all events MUST be made within 48 hours of the event. If for any reason you need to cancel, you must cancel within 24-72 hours of the event to receive a refund. You will be charged for the event if you fail to cancel within the alotted time.

BIRTHDAY PARTY BOOKING/CANCELLATION

Birthday parties must be booked at least 4 weeks in advance to allow enough time for preparation. An e-mail request must be sent to the studio to reserve your time slot. Payments should not be made until receiving confirmation from the studio. Your payment must be made in full within 1 week of receiving your confirmation. If payment is not received in a timely manner, we reserve the right to cancel your reservation.

Cancellations made within 2 weeks of the party date will be charged a $25.00 cancellation fee. If the party is cancelled after the two week period, a cancellation fee will be charged to cover cost of any party supplies already purchased, as well as preparation of dance class choreography, games, activities, etc. The amount of your cancellation fee will depend on the party package purchased. Basic: $100 - Deluxe: $175 - The Works: $250

For more information, click here!

VIRTUAL ZOOM CLASSES

We use ZOOM to livestream our adult Fit-Club fitness classes. If you are registered for a virtual class, you will receive an e-mail with the ZOOM link at least one hour prior to class. If you are have an unlimited plan, you will receive an e-mail at the beginning of the week with the ZOOM links for that week. Credentials will not be received until payments have been made.

CLIENT CLASS/EVENT CANCELLATION POLICY

All class reservations are subject to a 2-hour cancellation window. 

All special events, camps, and private sessions are subject to 24-hrs notice.

You must cancel your reservation by email or text. If a reservation is cancelled within the allotted time, the purchase will be refunded or credited to your RISE Movement Studio account to use towards future reservations. All reservations cancelled after the cancellation window will be charged full-price for the missed service.

STUDIO CLASS/EVENT CANCELLATION POLICY

If there are no registered participants for a weekly class 2-HOURS prior to class start time, we reserve the right to cancel this class for that day/evening. If you have a weekly or monthly unlimited plan, PLEASE reserve your spot at least 2-hours prior to class start time to avoid a cancelled class! 

All events must have at least 5 participants signed up in order to run. If there are not enough participants, all events will be cancelled 24 hours prior to event day/time.

GIFT CERTIFICATES 

Gift certificates are available. Purchases can be made online (for a 5 or 10 class pass) with credit/debit card. If paying with check or cash, please send us an email to make your purchase. Cash payments can only be made at the studio. Once purchases have been made you will receive an email from us to make arrangements for delivery or pick-up. Gift certificates can be mailed, emailed, or picked up in-person at the studio. If you are interested in a custom amount, please send an email to melaniecapalbo@risemovementstudio.com.

RETURN POLICY

All payments for all services are non-refundable and non-transferable unless otherwise noted.

STUDIO SCHEDULES/INSTRUCTOR ASSIGNMENTS

All schedules and instructor assignments are subject to change.

E:MAIL: RISEMOVEMENTSTUDIO@AOL.COM 

TEXT: 978-551-1772

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